A Guide to Making A Profit While Making a Difference. THE handbook to being an amazing landlord/property manager.

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Jamaica Plain, MA 02130



With special thanks to a long-term collaboration with Richard at Great Pond,great-pond-resolutions
our approach draws from deep wells of insight:

  • The work of Harvard Negotiation Project (HNP) as outlined
    in the classic Getting to Yes (Fisher and Ury, 1981) as well as
    in Difficult Conversations (Stone, Heen and Patton, 1999)
    Winning From Within (Fox, 2014) among other works.

In addition to applying HNP’s elegant and powerful models
in my own practice, I work as a senior consultant and
trainer for a half dozen firms affiliated with HNP.

  • Chris Argyris’ Action Science (and the work of his colleagues and students) 

Particularly useful tools that enable people to explore their assumptions, skillfully ask questions, advocate for themselves effectively, and transform difficult conversations into learning conversations

  • Emotional Intelligence, most notably the work of pioneers Daniel Goleman, Paul Ekman, and Richard Davidson.

Important insights about the central role emotion plays in decision making, well-being, and leadership.  Increasingly grounded in neuroscience with each passing year.

  • The Restorative Justice Movement, in particular the work of Ted Wachtel and the International Institute for Restorative Practices (IIRP)

Restorative processes repair harm in a manner that meets the needs of those harmed (as well as of the responsible party, their organization, and the wider community).  I have worked as a consulting trainer for IIRP for over a decade.

  • Humanistic Psychology and the Mindfulness Movement

I was trained as a gestalt therapist in my twenties, have practiced meditation for many years, and marvel at how well we do despite how wounded we all are.