Doreen Bushashia, Director of Residential Services

Peabody Properties, Inc., Braintree, Massachusetts

As a provider of resident services in affordable housing for over 10,000 units across Massachusetts, Peabody Properties appreciates and supports Peter Shapiro’s bringing this level of expertise, an essential component in successful property management, to small property owners. This valuable guide offers a way to get big-firm capacity into the hands of small property owners. Based on our experience, this Good Landlord approach is already proven and makes good business sense, as it is a less costly approach to resolving challenging resident situations. If you want results, then read this book!

Joe Kriesberg, CEO

Massachusetts Association of Community Development Corporations, Boston, Massachusetts

This is an excellent publication that will be a great resource for any landlord, community development corporation, property management company, or nonprofit housing group. It offers an easy-to-read, well organized, and comprehensive overview of the key issues facing landlords, and will help them earn a fair profit while serving their tenants well and being a good neighbor.

Langley Keyes, Professor Emeritus

Department of Urban Studies and Planning Massachusetts Institute of Technology Cambridge, Massachusetts

A must-read for any small property owner! This book teaches in plain English how to make landlord-tenant relationships work for your own good and profit! Filled with stories, tips and time-tested advice, The Good Landlord will inspire you and make landlording truly worthwhile. I recommend it highly!

Esther Schlorholtz, Director of Community Investment

Boston Private Bank & Trust Co., Boston, Massachusetts

Peter Shapiro’s The Good Landlord will help small property owners to manage their businesses more effectively, increasing profitability and lowering stress. Filled with thought-provoking ideas and time-tested strategies, this book offers landlords sensible ways to resolve tenant disputes while doing the right thing. Not an easy balance! With this highly practical guide, small property owners will find a way to address the most intractable tenancy issues they face. I highly recommend it!

Greg Vasil, Chief Executive Officer

Greater Boston Real Estate Board, Boston, Massachusetts

Learning new things and using that knowledge to solve problems are vital to the success of landlords, big or small. This publication provides perspective and insight on issues that owners can use to address problems on a daily basis.

Michael Jacoby Brown

Small Property Owner -- Author, Building Powerful Community Organizations: A Personal Guide to Creating Groups That Can Solve Problems and Change the World -- Arlington, Massachusetts

Whether you became a landlord by accident or intention, you need this book to navigate the uncertain waters of renting. Our home, whether we own or rent, has a powerful emotional pull. Shapiro, with the wisdom of years of being a “good landlord,” has written THE book on the subject of being a landlord (not a dirty word). Not everyone will or should own their home. Many need to rent. If you are currently, or are thinking about becoming, a landlord, please buy this book and read it, and by all means do the exercises. It will not only make you a better landlord, but a better person. Not many books can claim that! Shapiro’s advice would have helped me avoid the problems I have had as a landlord. I only wish he had written it sooner!