A Guide to Making A Profit While Making a Difference. THE handbook to being an amazing landlord/property manager.

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interpersonal skills

You are the landlord or property manager, and your tenant, colleague, staff, family member or anyone else makes the following statements. Reframe these to be neutral and negotiable. Use the formula adapted from “I” statements, that is, you feel ……..when...

You just ended a volatile phone call with your tenant. You’re fuming over her insistence that she pay the rent only after you made a repair you believed wasn’t needed. This tenant is VERY difficult, you mutter. She’s been difficult before, you remember.   But...