You are the landlord or property manager, and your tenant, colleague, staff, family member or anyone else makes the following statements. Reframe these to be neutral and negotiable. Use the formula adapted from “I” statements, that is, you feel ……..when...
Whatever the issue – how you communicate and resolve problems with your tenants can make a big difference in your success as a landlord. Conventional wisdom says that landlords hold most of the power in the landlord-tenant relationship. But if you’ve ever...
You just ended a volatile phone call with your tenant. You’re fuming over her insistence that she pay the rent only after you made a repair you believed wasn’t needed. This tenant is VERY difficult, you mutter. She’s been difficult before, you remember. But...
As a landlord, as well as coach, trainer and mediator for landlords for over 25 years, I've learned that dealing with tenants and others with whom you do business is often the toughest part of managing real estate. Imagine your tenant John...
Part I: People vs. Problems I was all ready to tell my tenant there would be a rent increase. I had practiced my speech. And then she called and invited me down to watch the Super Bowl. I was paralyzed! The human complexities of being...
It is not a secret that most landlords own rental property to make a profit. And, in spite of a number of risks and challenges built into the business, most do! For tenants, however, the reality of needing to pay rent can...
The human complexities of being a landlord can be quite a surprise, even for the most seasoned among us. What starts out as a simple communication about rent or a repair can suddenly become a perplexing problem in human relationships. Before you...
Response to Markovics’ review of: The Good Landlord – A Guide to Making a Profit While Making a Difference Thank you, Shelterforce and Roger Markovics’, for your review of my book, entitled: The Good Landlord – A Guide to Making a...
If you’re a landlord or property manager who wants to improve relationships with your tenants, reduce stress, and put more money in your pocket, this book is for you. The Good Landlord provides practical, down-to-earth advice to make your tenant relationships work...